Front Desk Agents - FT/PT
|Front Desk Agent
The Ramada Vancouver Downtown, a 116 room downtown Entertainment District Hotel, is seeking an enthusiastic, motivated and dynamic Front Desk Agents. Our location is a high volume, fast paced environment. As a Front Desk Agent, you will be responsible for maximizing hotel revenue and guest satisfaction by providing professional service.
Reporting to the Front Office Manager, you will have the following duties & responsibilities:
Ensure all guest interaction is in a friendly, efficient, prompt & courteous manner.
Effective handling and resolution of guest issues in a timely manner.
Accurate work performance in areas such as, postings and transactions.
Know and be able to carry out hotel emergency procedures including emergency evacuation, guest or employee injury and reporting safety and security issues.
Work closely with other departments of the hotel to ensure smooth operation of the front desk and enhance the guest service experience.
Other duties as assigned.
Please visit our website at www.ramadavancouver.com for more information on our hotel.
Preferred Experience & Skills required:
Minimum 2 years experience working at a busy hotel front desk
Passion to provide exceptional guest service; a desire to excel and grow in the Hospitality Industry
Excellent English communication skills, both oral and written
Second Language preferred but not required
Strong data entry and analytical skills
Ability to work with minimal supervision
Capable of proactive problem solving and decision making
Team player who is able to recognize the value of guest service
Proficiency in Microsoft Office applications - Word and Excel
Able to multitask and meet deadlines
Tourism/Hospitality Management Diploma or Post-Secondary Degree preferred but not required
Experience with OPERA PMS is an Essential
Must be able to work variety of shifts including mornings, afternoons, weekends and overnights
Good knowledge of the Vancouver area is an asset
Maintain a high level of professional appearance, demeanor, and ethics
Good sense of humor
Excellent work related references
Legally entitled to work in Canada
Salary: CompetitiveApplication Process:
Please send your resume and cover letter directly to the Front Office Manager at firstname.lastname@example.org
We thank all applicants for their interest; however only those considered for employment will be contacted.